11. A team member disagrees with specifications provided by the business analyst and continue work on a task.This causes a delay to the project.The project manager arrange meeting between the two team members to discuss their differences.Ultimately the team agree on the specifications and the project is back on track.Which conflict management technique did the project manager use?
A.Withdraw/Avoid
B.Smooth/Accommodate
C. Focus/Direct
D. Collaborate/Problem Solve
11. 一名團隊成員不同意業務分析師提供的技術規范,并拒絕繼續一項任務工作,這導致項目停頓, 項目經理安排與這兩名團隊成員之間的會議,并討論他們的分歧,最終團隊成員統一技術規范的意見, 并且項目恢復正常速度。項目經理使用的是哪一種沖突管理技術?
A. 撤退/回避
B. 緩和/包容
C. 強迫/命令
D. 合作/解決問題
12. A new resource form a company is added to a project team . The new project team member attempts to incorporate different processes than those that are approved.
What should the project manager do to help the new employee conform to approved processes?
A. Gather relevant information to address the issue
B. Explain the employee ‘s roles and responsibilities
C. Conduct a performance appraisal
D. Ask another project team member to coach the new employee during work hours
12. 來自競爭公司的一名新資源加入項目團隊。新項目團隊成員試圖納入一些與已批準過程不同的過 程。項目經理應該怎么做來幫助新員工遵循批準的過程?()
A. 收集相關信息來解決這個問題
B. 說明該員工的角色和職責
C. 開展績效評估
D. 讓另一名項目團隊成員在工作時間指導新員工
13. A project manager assesses team performance following a successful project.0verall,the team improved its performance,moving from a stage where there were no clear roles and responsibilities to a well-organized performing unit. What types of indicators should the team performance assessment include?
A. Staff turnover rate and incentive plan
B. Individual skill assessment and training
C. Staff turnover rate and individual skill assessment
D. Staff competencies and conflicts
13. 項目經理在一個項目成功之后評估團隊績效。總體來說,團隊改進了績效,從一個沒有明確角色與 職責的階段進入組織良好的成熟單位階段。團隊績效評估應包含什么指標類型?()
A. 人員流失率和激勵計劃
B. 個人技能評估和培訓
C. 人員流失率和個人技能評估
D. 人員的能力和沖突
14. A project manager has a project with a large and culturally diverse team. While all team members are well regarded and have excellent and balanced skills. some are more vocal than others. As the project continues, some team members express dissatisfaction with the lack of input from those that are less vocal. As a result, team conflicts arise and productivity is reduced.
What should the project manager do to increase the team' s productivity?
A. Change the team and task structure so that tasks can be delivered with less interaction.
B. Change the team structure to encourage less-vocal team members to more freely express
themselves.
C. Change the team structure to more evenly distribute communication styles.
D. Change the team structure to ensure that tasks are delivered by consensus
14. 項目經理具有一個龐大而多元文化團隊。雖然所有團隊成員都受器重,且都具有優秀和均衡的技 能,有些成員比另一些成員更敢于發言。隨著項目的繼續進行,一些團隊成員對那些較少發言的成員 不發表意見表示不滿。結果,團隊發生沖突,工作效率下降。為了提高團隊效率,項目經理應該怎么 做?
A. 改變團隊和任務結構,讓任務可以在發生較少互動的情況下交付
B. 改變團隊結構,鼓勵較少發言的團隊成員更為自由的表達他們的意見
C. 改變團隊結構,更均勻地分布溝通方式
D. 改變團隊結構,確保通過協商一致的方式交付任務
15. A company signs a contract with a customer for several projects. Upon completion of the first project, the customer is dissatisfied with the deliverable and wants to reevaluate the remaining project.
What should the project manager do to meet expectations with future deliverables?
A. Review the quality management plan. B. Perform quality assurance.
C. Implement a change request.
D. Execute quality control.
15. 一家公司與一個客戶簽訂了多個項目的合同。完成第一個項目時,客戶對可交付成果不滿意,希 望重新評價剩余項目。項目經理應該怎么做來滿足對未來可交付成果的期望? ()
A. 審查質量管理計劃
B. 實施質量保證
C. 實施變更請求
D. 執行質量控制
16.During project implementation, the project manager used icebreaker exercises in which multiple conflicts arose due to team members' behavioral difference . Now team members are adjusting to each other' s work habits, beginning to resolve issues and working well together. What stage of team development is the team experiencing now?
A. Forming
B. Storming
C. Norming
D. Performing
16.在項目實施期間,項目經理使用破冰方法,但由于團隊成員的行為差異,產生了許多沖突。現在,團 隊成員已經適應彼此的工作習慣,開始解決問題,合作得很好。團隊正在經歷團隊建設的哪一個階段? ()
A. 形成階段 B. 震蕩階段 C. 規范階段 D. 成熟階段
17. During project execution, a team member regularly complains that some information is not provided on a timely basis. What should the project manager do?
A. Review the communications management plan
B. Check the team member' s performance history
C. Initiate regular information meetings with all team members
D. Hold a one-on-one meeting with the team member
17. 在項目執行期間,一名團隊成員經常抱怨說沒有及時提供某些信息。項目經理應該怎么做? ()
A. 審查溝通管理計劃
B. 檢查該團隊成員績效歷史記錄
C. 與所有團隊成員定期召開情況通報會
D. 與該團映成員召開一對一的會議
18. An unplanned external audit will be performed within the next two weeks. What statement accurately describes this situation?
A. This audit is not part of quality assurance
B. This audit is unnecessary because it was not included in the quality management plan
C. This audit is part of quality assurance
D. This audit should be registered in the risk register with a defined risk response plan
18. 一項未計劃的外部審計將在未來兩周內執行。下列哪種說法準確地描述了這種情形?()
A. 這項審計不屬于質量保證的組成部分
B. 這項設計沒有必要,因為其未包含在質量管理計劃中
C. 這項審計屬于質量保證的組成部分
D. 這項審計應登記在風險登記冊中, 并附有定義明確的風險應對計劃
19. A project manager is having difficulty managing a conference call . Several project team members are speaking simultaneously , and one member has made an offensive comment directed toward the project team lead .
What should the project manager have done to avoid this ?
A. Colocated team members
B. Utilized personnel assessment tools
C. Established ground rules
D. Conducted team-building activities
19. 項目經理難以管理一次電話會議。多名項目團隊成員同時說話,一名成員直接對項目團隊領導做 出攻擊性評論。若要避免這個問題,項目經理應該事先做什么? ()
A. 讓團隊成員集中辦公
B. 利用人員評估工具
C. 制定基本規則
D. 開展團隊建設活動
20. While testing the new software for an implementation project, two departments realize they will need to adjust their operational procedures. What tool or technique should be used to accomplish this?
A. Control chart
B. Design of experiments
C. Expert judgment
D. Inspection
20. 對一個實施項目的新軟件進行測試時,兩個部門認識到他們將需要調整操作程序,應使用哪一項工 具或技術來完成這項工作?()
A. 控制圖
B. 德爾菲技術
C. 石川圖
D. 過程流程圖
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